Customer Service

Customer Service, CRM and Salesforce

Salesforce is CRM or customer relationship management. It is a technology for managing your clients, customers, company’s relationships, and interactions with potential and actual customers. CRM is used to improve business relationships and aid customer service. CRM helps you stay connected to your customers, streamline your processes and improve profitability. A Salesforce consulting firm can…

Is Lightning Good for My Company?

Is Lightning Good for My Company?

To understand what Salesforce Lightning can do for your company, let’s examine what Salesforce is. Salesforce is a customer success platform designed to help you sell, service, market, analyze and connect with your customers. It is the industry’s #1 customer relationship management or CRM platform. Salesforce’s technology gives you the ability to track and verify…